I still havent got one of my original accounts back over 4 yrs old, but i had 3 others which are signed up for the beta, figure i will check it out if possible
edit: Just as i was posting this i got an email response^^
Thank you for contacting us regarding this matter. Please be advised that we
never "randomly" ban accounts, and bans may often be for the protection of the
account owner if we happen to see suspicious activity that leads us to believe
an account has been compromised. We are sorry that you are unhappy with the
methods we take to keep your account safe.
Your account was banned because it may have been compromised by Gold Sellers.
We have now unbanned your account, but we require that when you change your
password that you use a brand new password that you've never used before, to
ensure that your account is safe. If you have questions about the security of
your account, or why/how it may have been compromised by Gold Sellers, please
see this important forum thread:
http://www.aeriagames.com/forums/en/viewtopic.php?t=1274817 If, upon logging back in to your account, you notice that any of your AP is
missing, please reply back to this ticket so that we can help you resolve the
issue as quickly as possible. Please don't forget to use a brand new password
that you've never used before!
Thank you,Team Eden Eternal
The access to the account linked to this email address has been restored but we require you to change your password right now. Please follow these steps:
1) If you are still logged into the Aeria Games portal, please click on this link to log out:
http://www.aeriagames.com/logout 2) Please click on this link (or copy/paste it in your browser) in order to start the password change process:
https://www.aeriagames.com/user/pass_request 3) After submitting your password reset check your mail box (even the spam folder) to make sure you have received the confirmation email with further instructions to complete the process.
If you need more information or don't seem to be able to ask for a password change, do not hesitate to send us a Request Ticket by clicking on this link:
http://www.aeriagames.com/contact/ban Aeria Games Support