Well here's the deal
Aeria servers run smoothly after the initial launch hiccups and if you stay with the guild without having to bother about most of the community, then there's no problem that 90% of the community r retards.
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It's once you run into any kind of problem that you'r screwed, and here's the problem
Running into a problem doesn't mean that it has necessary to do with you (bam random ban in your face)
Double exp event? Channel 1 crashes all people stuck in that crash can't log in till GM restarts the channel. (sounds like a thing that can happen to anyone right? Well for Aeria it happens 4 weeks in a row during each double exp event, before they just stop the event, rather then fix it) If you try to talk to a GM/GS about a solution, you get ignored/trolled/warned. Yet at the same time they can all keep shouting "Do not talk in all caps" over n over.
GM have no brain at all and do not think just act. A GM monitoring the shout-box can't see the humor in "THIS IS TYPED IN ALL SHIFT instead of caps" phrase and goes all hostile right away throwing ban warnings, even though it's exactly fitting humor for their community, and they all had to lol.
Saying "go watch some porn" gets you banned for filter dodging, because they were too retarded to actually filter porn in shout-box.
Did I tell you about the random ban? Well not only r the GMs stupid enough to run an auto ban program without any human control they set it up to check for wrong things too.
Now they do promise to get your ban ticket solved within 2 days, but the GMs are not even capable to read (they got a form for ban appeals, yet they can't follow it themselves) so instead of 2 days it takes them 100 hours from the initial ban appeal ticket to get you unbanned.
Not only did they fail there, in fact they make you out for a troll for wanting a guild leader account (which has to actually be active to run guild town, so a whole guild gets screwed not just the account and that while the leader shouldn't be banned in the 1st place since nothing was wrong) to be unbanned after it's been over 2 days already, while they r unbanning random chat box spammers that just spam their ticket over n over.
Not only do they fail at all that, they actually go and try to cover it up. Suddenly after setting up fail settings on the ban they start shouting in game how they ban over 6000 gold seller accounts weekly, and how they'r doing such an awesome job on their bans rofl...
Speaking of jobs, which mmo publisher of any decent size doesn't have a 24/7 GM work shifts? That's right Aeria GM's have shifts from 10am to 5pm it seems and guess what 5 days a week. There does seem to be a random GM popping up at an off time, to tell us that it isn't his work shift and that he's not working trolololol
If you try to talk about their failure on their forum in a (non)constructive way your posts get removed within 30sec ~ 2 min period.
On top of that longer threads get monitored, and edited so that they turn out to be pro Aeria, with bad posts being removed or changed.
If you try to point out a problem that's happening in game to 5 GSes on the shoutbox you get pointed out that that isn't the place to do so and warned that any further discussion will get you banned... lol
And the list goes on with tons more minor/bigger issues which despite there always being a swarm of GS/GM you can't discuss and they never get fixed
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All with all, if you play Aeria
- Stay away from the cash shop (and especially anything that has chances)
- Keep your chat to guild chat only
- Stay away from their website/forum/shout-box
- Make a new account, with a unique name/pass
- Pray they don't fail their auto-ban system again
PS: that loli thing is adorable Neo, till I saw that freaky tail