About In-Game Support
In-Game SupportGame Master (GM)In-Game Support in FINAL FANTASY XIV is provided through our Game Master (GM) support team. GMs are members of the SQUARE ENIX staff and work to ensure a fair, safe, and fun experience for all of our players.
Communication with PlayersIf you have placed a GM Call, a GM can respond via several channels, including:
•Speaking directly with the player
•Support Desk Message (As a reply to a user’s GM Call)
In-Game Chat GM AppearanceGame Masters in FINAL FANTASY are easily recognizable due to several distinct features which are exclusive to GMs:
・Unique NameFirst name is "Rep"
・Unique armorRed in appearance
・ Unique Icon next to their nameGM Helmet Icon next to the name
Contacting a GMIn order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature.
From there you are presented with a list of common issues and solutions. If you are unable to find a solution to your issue from the list, press the “GM Call” button located on the bottom of the article. This will provide you with a form to fill out to submit your call to a GM.
Please note, the “GM Call” button is not available for all issues. The “GM Call” button will only be made available for the types of issues a GM is able to directly assist with. The following list has been created to help FINAL FANTASY XIV players better understand the types of issues a GM can assist with. Please click on the link provided for greater detail regarding the issue:
Issues that a GM will assist with:•Harassment
•Inappropriate Behavior
•Activities that affect game balance
•Real Money Transactions (RMT)/RMT Solicitation
•Impersonation