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 In-Game Support from GMs

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Shu
Celestial Council
Celestial Council
Shu


Male
Number of posts : 10794
Location : Singapore
IGN[Game NickName] : Ashura/Iori Yagami
Current Status : Busy at Work
Registration date : 2008-03-31

In-Game Support from GMs Empty
PostSubject: In-Game Support from GMs   In-Game Support from GMs Icon_minitimeSat Oct 30, 2010 7:33 pm

About In-Game Support

In-Game Support

Game Master (GM)
In-Game Support in FINAL FANTASY XIV is provided through our Game Master (GM) support team. GMs are members of the SQUARE ENIX staff and work to ensure a fair, safe, and fun experience for all of our players.


Communication with Players
If you have placed a GM Call, a GM can respond via several channels, including:

•Speaking directly with the player
•Support Desk Message (As a reply to a user’s GM Call)



In-Game Chat GM Appearance
Game Masters in FINAL FANTASY are easily recognizable due to several distinct features which are exclusive to GMs:


・Unique Name
First name is "Rep"

In-Game Support from GMs GM01-2

・Unique armor
Red in appearance


・ Unique Icon next to their name
GM Helmet Icon next to the name



Contacting a GM
In order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature.

In-Game Support from GMs SPdesk01-2_EN

From there you are presented with a list of common issues and solutions. If you are unable to find a solution to your issue from the list, press the “GM Call” button located on the bottom of the article. This will provide you with a form to fill out to submit your call to a GM.

In-Game Support from GMs SPdesk02_-2EN

Please note, the “GM Call” button is not available for all issues. The “GM Call” button will only be made available for the types of issues a GM is able to directly assist with. The following list has been created to help FINAL FANTASY XIV players better understand the types of issues a GM can assist with. Please click on the link provided for greater detail regarding the issue:


Issues that a GM will assist with:

•Harassment
•Inappropriate Behavior
•Activities that affect game balance
•Real Money Transactions (RMT)/RMT Solicitation
•Impersonation
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Snow
The Almighty Banana
The Almighty Banana
Snow


Male
Number of posts : 6807
Location : Netherlands
IGN[Game NickName] : Snow, Nuts, Nut, Snowball, Splash, Snowy
Current Status : Busy at School
Registration date : 2008-06-02

In-Game Support from GMs Empty
PostSubject: Re: In-Game Support from GMs   In-Game Support from GMs Icon_minitimeSun Oct 31, 2010 1:01 am

aaaahhh IT WAS a GM afterall, that armor/helmet you see, I seen a dude with that and was talking about that.
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http://img230.imageshack.us/img230/8485/1snowflakecardmadebyneoc
Hera
Nivy
Nivy
Hera


Female
Number of posts : 1925
Location : Malaysia
IGN[Game NickName] : Vynch
Current Status : Happy
Registration date : 2009-02-02

In-Game Support from GMs Empty
PostSubject: Re: In-Game Support from GMs   In-Game Support from GMs Icon_minitimeSun Oct 31, 2010 1:22 am

They need some sexier looking GM, not some ugly red dude.
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http://burogublog.wordpress.com
eziowazz
Trooper
Trooper
eziowazz


Male
Number of posts : 36
Location : Canada
IGN[Game NickName] : Ezio WaZZ
Registration date : 2010-10-03

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PostSubject: Re: In-Game Support from GMs   In-Game Support from GMs Icon_minitimeMon Nov 01, 2010 4:19 am

I saw one at Limsa repairman, they can speak English!!!
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PostSubject: Re: In-Game Support from GMs   In-Game Support from GMs Icon_minitime

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