About In-Game Support

In-Game Support

Game Master (GM）
In-Game Support in FINAL FANTASY XIV is provided through our Game Master (GM) support team. GMs are members of the SQUARE ENIX staff and work to ensure a fair, safe, and fun experience for all of our players.


Communication with Players
If you have placed a GM Call, a GM can respond via several channels, including:

•Speaking directly with the player
•Support Desk Message (As a reply to a user’s GM Call)



In-Game Chat GM Appearance
Game Masters in FINAL FANTASY are easily recognizable due to several distinct features which are exclusive to GMs:


・Unique Name
First name is "Rep"



・Unique armor
Red in appearance


・ Unique Icon next to their name
GM Helmet Icon next to the name



Contacting a GM
In order to contact a GM, you will first need to submit a GM Call via the in-game Support Desk feature.



From there you are presented with a list of common issues and solutions. If you are unable to find a solution to your issue from the list, press the “GM Call” button located on the bottom of the article. This will provide you with a form to fill out to submit your call to a GM.



Please note, the “GM Call” button is not available for all issues. The “GM Call” button will only be made available for the types of issues a GM is able to directly assist with. The following list has been created to help FINAL FANTASY XIV players better understand the types of issues a GM can assist with. Please click on the link provided for greater detail regarding the issue:


Issues that a GM will assist with:

•Harassment
•Inappropriate Behavior
•Activities that affect game balance
•Real Money Transactions (RMT)/RMT Solicitation
•Impersonation

aaaahhh IT WAS a GM afterall, that armor/helmet you see, I seen a dude with that and was talking about that.

They need some sexier looking GM, not some ugly red dude.

I saw one at Limsa repairman, they can speak English!!!